Probably the latter.
Apparently, it's not just their internet that's fucked. It's their entire communications network. Hip hip...? HURRAY!!!
And the nerve of them calling me...and everyone else, over and over again asking for my late payment. Four fucking days overdue, you Globelines retards!
Errr...wait, I should just pay my bills. But the crappy (not to mention...rude) service is just not helping my good-client-need-to-pay-ontime mood.